Frequently Asked Questions

  1. Where can I return my item for a refund?

    • A full refund (excluding shipping) will be given once your returned item has been received within the money-back guarantee time frame. Please return your item, with proof of shipping, to the below address:

      Agora Health Limited
      Unit 10 Eastern Point
      Fitzherbert Road
      PO6 1RU

  2. I would like to unsubscribe from your mailing list?
  3. Where is my order?

    • For UK customer, orders can take 7 10 working days. For overseas customers, please allow 28 working days.

  4. Where is my refund?

    • If you have paid by credit card, your refund will be returned straight to the original card used, which can take 3 5 working days from the date the refund is issued. However if you made a direct debit payment, you will receive a cheque in the post, which can take up to 10 working days.

  5. Why can I not order Natural Joint Defence overseas?

    • This product is only available to UK customers. If you reside outside of the UK, you can purchase the product directly from Cell'innov.

  6. Where can I find past articles from your Daily Health e-letters?
  7. I am interested in purchasing one of your products
  8. I would like to update my details

    • Please contact customer services on 020 7633 3655 who will be able to do this for you.

  9. I have a subscription query

    • Please contact customer services on 020 7633 3655.

  10. How do I cancel my subscription?

    • To cancel your subscription please call customer services on 020 7633 3655 (Monday to Friday 9am 17.30pm). You can also submit a cancellation request via the 'contact us' form.

  11. I signed up to receive a free e-letter, but I am not receiving it
  12. Where can I find my special reports?

    • Your special report will be delivered to you in your email confirmation. Please check your inbox. If you don't see or can't find your email confirmation, please contact customer services on 020 7633 3655.